Client Care

Shipping & Returns

Everything you need to know about receiving your order, and what to do if something isn't right.

Shipping

We deliver within the United Arab Emirates only.

Same-day delivery across the UAE.

Any delivery charge is shown at checkout before you pay.

Please make sure your address and phone number are correct so our courier can reach you.

Returns

Because our products are skincare, we can't accept returns for change of mind, or of opened or used products.

If your order arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery with your order details and photos of the item and packaging.

Once we've confirmed the issue, we'll arrange collection of the item at no cost to you.

Contact: care@elune.beauty or +971 52 772 5990

Refunds

Approved refunds are issued to your original payment method.

If your order can't be refunded or replaced as described, contact client care and we'll help.